1.1 These Terms & Conditions govern your use of the Nasomatto web store and any transactions made through it.
1.2 The website is operated by Nasomatto BV, located at Veemarkt 40, 1019 DD Amsterdam.
1.3 We reserve the right to update or modify these terms at any time without prior notice. Changes will take effect as soon as they are posted on this page.
2.1 You must be at least 18 years old or the age of majority in your jurisdiction to make a purchase.
2.2 By placing an order, you represent that you are legally capable.
3.1 All products displayed on the website are subject to availability. We reserve the right to limit the quantity of any product we supply.
3.2 Prices are listed in Euro and include applicable taxes unless otherwise stated. Shipping costs are calculated separately and displayed during the checkout process.
3.3 We reserve the right to adjust prices, offers, and product availability without prior notice.
3.4 Due to the use of natural raw materials, variations in the colour of the perfume may occur from batch to batch. These variations are a natural characteristic of the ingredients and do not affect the quality or formulation of the fragrance. They do not constitute a defect and shall not be considered valid grounds for return or refund.
4.1 To place an order, add products to your cart, proceed to checkout, and provide the required information.
4.2 Payment must be made at the time of purchase. We accept the following payment methods: Paypal, VISA, Mastercard, American Express, Apple Pay, Bancontact, Google Pay, iDeal, Maestro, Shop Pay, and UnionPay.
4.3 Upon successful payment, you will receive an order confirmation email. This email is not an acceptance of your order but a confirmation that we have received it. The contract for purchase is formed once the goods are shipped.
4.4 We reserve the right to cancel or refuse any order for reasons including but not limited to payment issues, inaccurate product information, or suspicion of fraudulent activity.
4.5 Nasomatto products are intended for final consumers only. To maintain fairness, availability, and protect against unregulated external commercial activities, we limit purchases of any single reference to a maximum of three units per order per quarter. Orders exceeding this limit may be adjusted or cancelled at our discretion.
5.1 We ship to Canada, countries part of the European Union, Hong Kong, Japan, Kuwait, Liechtenstein, Monaco, Norway, San Marino, Serbia, Singapore, South Korea, Switzerland, United Kingdom, and the United States.
5.2 Shipping times and costs vary depending on the destination and shipping method chosen at checkout.
5.3 We are not responsible for delays caused by customs, shipping carriers, or other circumstances beyond our control.
6.1 This policy applies only to purchases made directly through the official Nasomatto web store. Items purchased through third-party retailers or stockists are subject to that retailer's own return terms.
6.2 Subject to the conditions in this Chapter, the Customer has the right to withdraw from the purchase agreement within fourteen (14) days of delivery, without giving any reason, in accordance with the EU Consumer Rights Directive. This can be done here.
6.3 Due to the personal and hygienic nature of fragrance products, the right of withdrawal does not apply once the original seal has been broken or the product has been used, in accordance with Article 16(e) of the Consumer Rights Directive (2011/83/EU). Returned items must be unopened, unused, and accompanied by the original invoice and packaging.
6.4 Items that do not meet the conditions in Section 6.3 will not be accepted for return and will be returned to the Customer at the Customer's expense.
6.5 The cost of return shipping is borne by the Customer. The Company is not liable for loss or damage occurring during return transit.
6.6 Refunds will be issued to the original purchaser within fourteen (14) days of the Company receiving the returned item(s). Applicable VAT will be included in the refund. Any duties or taxes paid at import are non-refundable.
6.7 Exchanges are offered subject to product availability and are not a guaranteed alternative to a refund.
6.8 Independently of the right of withdrawal described above, the Customer is entitled to the statutory legal guarantee for defective or non-conforming goods, which applies for two (2) years from the date of delivery under applicable EU consumer protection law. This guarantee covers manufacturing defects and does not extend to damage caused by misuse, mishandling, or accidental breakage after delivery.
6.9 The Customer should report any damage, incorrect delivery, or defect to the Company's customer service team as soon as reasonably possible, with supporting evidence, to facilitate assessment of the claim.
6.10 Full instructions on how to initiate a return or exchange are available on the Company's Returns & Exchanges page on our Shipping & Returns page.
7.1 For international orders, customs duties and taxes may be levied by the destination country’s authorities once the shipment reaches your country. These additional charges are the responsibility of the customer.
7.2 Nasomatto has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so we recommend contacting your local customs office for more information.
7.3 If customs duties or taxes are applicable, they are typically paid by the customer upon delivery of the product.
7.4 We are not responsible for any delays caused by customs procedures or border controls.
7.5 In the event that an order is returned to us due to refusal to pay customs fees or other import-related issues, we will issue a refund for the product cost minus any shipping or return fees incurred.
8.1 All content on this website, including images, text, logos, and designs, is the property of Nasomatto and is protected by intellectual property laws.
8.2 You may not use, reproduce, or distribute any content without prior written permission from Nasomatto.
9.1 To the fullest extent permitted by law, Nasomatto shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website or products.
9.2 Our total liability in any event is limited to the amount paid for the products in question.
10.1 Your privacy is important to us. We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
10.2 When you use our website or make a purchase, we collect and process the following categories of personal data:
10.3 We process your personal data for the following purposes:
10.4 Your data will only be shared with third parties where necessary for processing your orders, such as payment processors, shipping companies, and as required by law or to improve your customer experience.
10.5 Payment Security: We use secure payment gateways to process your payment information. All payment details are encrypted using Secure Socket Layer (SSL) technology to ensure the security of your transactions. Payment information is processed securely by trusted third-party payment providers, and we do not store any sensitive payment information on our servers.
10.6 Website Security: We implement a variety of security measures to protect the integrity of your personal data and ensure that your browsing and shopping experience is safe.
10.7 Under GDPR, you have the following rights:
10.8 To exercise your rights or for any data protection inquiries, please contact us at webstore@nasomatto.com.
11.1 What Are Cookies?
Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the website owner about user behavior.
11.2 How we use Cookies
We use cookies to improve your experience on our website, including:
11.3 Cookie Consent
By using our website, you consent to our use of cookies in accordance with this policy. You may manage or block cookies by adjusting your browser settings. However, please note that blocking cookies may affect the functionality of the website.
11.4 Third-Party Cookies
We may also use third-party cookies for analytics or advertising purposes. These cookies are subject to the privacy policies of the third-party providers, and we recommend reviewing their policies for more information.
11.5 Managing Cookies
You can control and manage cookies through your browser settings. For more information on how to do this, visit the help section of your browser. You can also opt out of personalized advertising through the Digital Advertising Alliance (DAA) or Network Advertising Initiative (NAI).
12.1 These Terms & Conditions are governed by the laws of The Netherlands.
12.2 Any disputes arising from these terms or your use of our website will be subject to the exclusive jurisdiction of the courts in The Netherlands.
13.1 Nasomatto shall not be liable for failure or delay in the performance of its obligations under these Terms & Conditions if such failure or delay is caused by events beyond its reasonable control, including but not limited to natural disasters, strikes, pandemics, or government actions.
14.1 You are responsible for providing accurate shipping and billing information. We are not liable for any errors in delivery caused by incorrect or incomplete information provided by you.
14.2 By accepting these Terms & Conditions, you acknowledge that purchases may be refundable only in cases of damaged products or authorised returns, in accordance with the store’s return policy. I understand that filing a chargeback or payment dispute without first contacting our customer support constitutes misuse of the payment system and will be treated as an attempt at fraud. Any unjustified chargeback may be investigated and reported to the relevant authorities.
15.1 For any questions or concerns regarding these Terms & Conditions, please contact us at: webstore@nasomatto.com
Nasomatto Webstore
Veemarkt, Amsterdam, the Netherlands
webstore@nasomatto.com
KvK 34376162
VAT NL8221.49.254.B.04
Last updated 19 June 2026
